EDU Mileage+ is built and supported by a single developer. Most questions are answered fastest by the in-app Help section, but you're always welcome to email directly.
Email Support
In-App Help
EDU Mileage+ includes a built-in Help section covering setup, tracking, reports, subscriptions, and troubleshooting.
Open it in the app: Settings tab → Help. Browse 7 topics with detailed answers to common questions.
Common Topics
- Tracking isn't working Make sure Location permission is set to Always in Settings → EDU Mileage+ → Location, and that the app is running during your scheduled work hours.
- I need to recover my data Open Settings → Data → iCloud Sync to check sync status. Your trips, sites, and reports sync to your private iCloud account automatically. To recover after reinstalling the app, tap Restore from iCloud on the Welcome screen.
- Subscription & billing Subscriptions are managed by Apple. Open Settings → [Your Name] → Subscriptions on your iPhone to view, change, or cancel.
- Restore Purchases If your subscription isn't recognized after reinstalling, open the app's Subscription screen and tap Restore Purchases.
- Adding a second district Settings → Manage Districts → +. The District Add-On subscription unlocks a second district for $1.99/month, on top of the one included with your base subscription.
- Deleting your account To permanently remove all your data from this device and your iCloud account, open Settings → Delete Account in the app. This deletes your profile, trips, reports, districts, sites, and all related data after you confirm. The action cannot be undone.
- Privacy & data EDU Mileage+ has no servers. Trip data, GPS routes, and personal info live only on your device and in your private iCloud. See the Privacy Policy.
Reporting Bugs
When emailing about a bug, the following details help fix it faster:
- iPhone model and iOS version (Settings → General → About)
- App version (Settings → About in EDU Mileage+)
- What you were doing when the issue happened
- Whether it's reproducible — does it happen every time?
Feature Requests
Ideas are welcome. Email support@eduplusapps.com with what you'd like to see and how it would help your workflow.